Delivery Center Operations Manager

Job ID
2017-2307
US-MA-Billerica
Category
Delivery & Distribution - Leadership

Overview

Love What You Do.

 

Our Operations Manager acts as a partner to our Delivery Market Manager and takes ownership for the business through the leadership of our team of distribution professionals.  If you are looking for a place to make an impact, it is here.

 

The individual in this role will be responsible for leading the overall flow of goods through our facility with accuracy and quality.   This includes the leadership of staff members in Inventory, Repair and Merchandise Quality roles. 

 

Responsibilities

  • Facilitate the efficient flow of inventory through the facility, understanding its relationship to a successful customer experience.
  • With emphasis on the first date of delivery, strategize and support processes that promote efficiencies.
  • Foster a collaborative environment that focuses on providing our customers with the highest quality product.
  • Leverage customer feedback to identify opportunities that enhance the delivery experience.
  • Support all financial and operational aspects of the business and protects company assets.
  • Meet or exceed key delivery and distribution measures.
  • Focus on staff member development, supporting experiences that enrich their careers, support their personal and professional growth and foster a learning environment.
  • Cultivate a culture of rich personal connections where each staff member is engaged and attentive to the needs of the customer, providing exceptional service throughout the delivery process.

 

Preferred Qualifications

 

Successful candidates will have experience leading a team of distribution professionals.  They will bring experience in logistics, delivery/distribution and or retail management with an operational focus.  They are results oriented, strategic, collaborative and take a customer centric approach to their work.  They possess strong communication and interpersonal skills and have the ability to build strong relationships.  

 

 

We offer industry leading pay and benefits and a fulfilling work environment. Please take the time to get to know us.  To learn more about working for Room & Board please visit our Careers site:www.roomandboard.com/careers

 

To view all benefits offered by Room & Board, please visit: https://www.roomandboard.com/careers/benefits-wellbeing.ftl

 

 

Building common ground through understanding and shared experiences. We’re better together.

 

IND123

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