• Customer Service Associate (part-time)

    Job ID
    Delivery & Distribution - Customer Support Associate
  • Overview

    “We are in tune with each other and it feels great to help each other be successful and work as team."  – Susan, Customer Support Associate


    Love what you do.


    Whether a customer is picking up an order at our Delivery Center, interacting with us over the phone or opening their door to us, we take great pride in making them feel comfortable. As a Customer Support Associate with our home furnishings Delivery Center in Brisbane, CA, you are the heart of our welcoming and professional atmosphere. You will work in an office setting within our delivery center and facilitate customer pick up and deliveries, being mindful of both the customer's needs as well as the efficiencies of the delivery team as you create a seamless experience for each and every customer.


    Brisbane Delivery Center


    Schedule/Hours (part-time):

    Wednesdays through Saturdays:  8:30am-3:00pm



    450 Valley Drive

    Brisbane, CA 94005



    What you bring to be successful:

    • You bring a passion for serving the customer. You strive to be professional, pro-active and respectful when engaging with customers regardless if it’s via e-mail, phone or in person. When a customer calls upset, you build loyalty by bringing calm to the situation and driving home the right solution.
    • “Going the extra mile” is part of your DNA. You look to take interactions and conversations with customers a step further by anticipating a need, quickly resolving an issue or genuinely sharing in their excitement about their new furniture.
    • You focus on providing the right solution.  You carefully communicate details and inform the customer about our service and delivery processes as you look to anticipate any obstacles and challenges they may encounter or to provide viable solutions to resolve an issue.
    • You believe in teamwork. You work in close partnership with both retail and delivery team members to uphold our commitment to customer satisfaction to create the right solution.
    • You embrace technology. You’re comfortable learning custom programs and tools for routing and navigation, order information, product specifications, etc. to effectively communicate with customers and retails/delivery team members.

    We offer:

    • A guaranteed salary
    • A comprehensive benefit package, including medical, dental, three weeks of paid vacation, a matching 401(k), an annual health and wellness reimbursement up to $300 to name a few.
    • Our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing.
    • The autonomy and confidence to do what’s right. We’re not bogged down by rigid scripts and processes of “if this, then do that” approach to serving our customers. You’ll simply navigate a solution, guided by a high level of standards that build long-term loyalty.


    To view all benefits offered by Room & Board, click here.


    To learn more about working at Room & Board, visit roomandboard.com/careers.


    Click here to learn more about our delivery locations, including the Brisbane, CA Delivery Center.


    About Room & Board

    Our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing. We believe in each other.


    Room & Board is a privately held, national retailer of modern home furnishings based in Minneapolis, Minnesota with locations across the country. Since 1980, we’ve been providing extraordinary experiences for our customers as we help them create homes they love. We create exclusive contemporary designs and believe expertly crafted American-made furniture offers the best value in terms of quality, design longevity and environmental sustainability.


    We seamlessly serve our customers through 15 stores, a robust e-commerce site, Business Interiors channel and Customer Care support. Join us and love what you do. It makes for a great day at work.


    To learn more about Room & Board visit www.roomandboard.com


    Building common ground through understanding and shared experiences.
    We’re better together.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed