• Customer Service / Delivery Driver - $45K +Amazing Benefits incl. 3 weeks’ vacation

    Job ID
    US-MA-Billerica | US-MA-Boston
    Delivery & Distribution - Delivery Associate
  • Overview

    Love What You Do.


    As a Furniture Delivery Driver (Delivery Associate) with Room & Board, you’re not just a “delivery” person. You’re a confident professional who takes great pride in building rapport with our customers and serving as a strong brand ambassador of both our products and reputation.


    01_Banner for Job Postings_Delivery Associates



    You’ll work with a delivery partner (two-person delivery teams) to deliver a variety of beautiful, well-constructed home furnishings to the homes and businesses of our local customers. Prior to departing for your deliveries, you may support merchandise quality and product staging as items are prepared for delivery. You focus equally on safety and a job well done. There will be times that you will support the Merchandise Quality team as well. 


    You’ll work a Tuesday - Saturday schedule from 6:30 a.m. – 3:00 p.m. with occasional paid overtime. 


    Job Location:

    ​One Enterprise Road, Suite 100
    Billerica, MA 01821


    The qualities you’ll bring:


    You’re athletic –including core strength, agility and stamina. You enjoy the freedom of working outside the confines of an office and appreciate the challenge a variety of experiences each day brings while working with customers in their homes and businesses.


    You’re an effective communicator who also values the need to appropriately over communicate. You pay close attention to details. If issues arise, you’re innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion and making things right for the customer.


    You’re empathetic and sensitive to being in a customer’s home or business. You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional delivery experience. You take the utmost care working safely and handling product with attention to detail.


    You bring a great sense of camaraderie and appreciate the close relationships you’ll develop with your delivery partners. You value a professional work place where you work in collaboration with your peers and the broader team.


    Additional requirements:

    Delivering furniture requires a great deal of stamina; consequently our Furniture Delivery Drivers take great pride in staying in shape and working safely. To successfully perform this role, you must be able to drive a 24-foot box truck (training provided) and carry heavy items with the assistance of your Delivery partner and/or proper lifting equipment. Additionally, you’ll be open to being cross-trained in other roles and understand at times (typically to cover vacations, etc.) you’ll be asked to work in other warehouse-related roles throughout the delivery center. A pre-employment physical will be conducted along with a drug screen and safe driving record.


    What we offer:

    • A guaranteed salary + overtime.
    • A comprehensive benefit package, including medical, dental, three weeks of paid vacation, a matching 401(k), an annual health and wellness reimbursement up to $300 and more.


    Visit our career web site to view the various benefits we offer and to discover what it's like to work here.


    Throughout their career, our Furniture Delivery Associates enjoy the ability to explore additional opportunities to grow in their roles, consider other roles within the company and support our communities.


    About our Company


    Our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing. We believe in each other.


    Room & Board is a privately held, national retailer of modern home furnishings based in Minneapolis, Minnesota with locations across the country. Since 1980, we’ve been providing extraordinary experiences for our customers as we help them create homes they love. We create exclusive contemporary designs and believe expertly crafted American-made furniture offers the best value in terms of quality, design longevity and environmental sustainability.


    We seamlessly serve our customers through 16 stores, a robust e-commerce site, Business Interiors channel and Customer Care support. Join us and love what you do. It makes for a great day at work.


    To learn more about Room & Board visit www.roomandboard.com


    Building common ground through understanding and shared experiences.

    We’re better together.


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