At Room & Board, our customer service is second to none. We provide a significant amount of touch points as we keep our customers informed throughout their purchase journey - email serving as a key source of communication. We also provide thoughtful and personalized e-mail marketing campaigns. Between these two strategies, email has a tremendous impact on the customer experience and our sales, therefore, our business and reputation.
We’re seeking an Email Specialist to join our uniquely structured Web Customer Experience team comprised of talented UX architects, designers, merchants, developers, data analysts and project managers (17± people) dedicated to providing an extraordinary online experience for our customers and strengthening brand loyalty. This newly created role provides a great opportunity if you’re emerging in the email profession and have a desire to gain exposure to more facets of the work.
Reporting to the Director of Web Customer Experience and working within an agile environment, you will own the day-to-day details of supporting our email deliverables – building, scheduling, maintaining, troubleshooting, modifying and updating content changes (e.g., pricing, product details, etc.), including the trickledown effect when it comes to keeping information current.
Location: 4600 Olson Memorial Highway, Golden Valley, MN 55422 (Highway 100 & Highway 55)
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About Our Company
Our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing. We believe in each other.
Room & Board is a privately held, national retailer of modern home furnishings based in Minneapolis, Minnesota with locations across the country. Since 1980, we’ve been providing extraordinary experiences for our customers as we help them create homes they love. We create exclusive contemporary designs and believe expertly crafted American-made furniture offers the best value in terms of quality, design longevity and environmental sustainability.
We seamlessly serve our customers through 16 stores, a robust e-commerce site, Business Interiors channel and Customer Care support. Join us and love what you do. It makes for a great day at work.
Room & Board is a place where people can flourish because they can be themselves. We celebrate our difference, including our beliefs and cultural traditions as well as all of the life experiences that define us. We build common ground through understanding and shared experiences. We're better together!