Retail Sales Associate / Design Associate - Key Holder (Home Furnishings)

Are you driven by the desire to serve customers and passionate about the art of selling? Do you excel in a dynamic retail environment, utilizing your inherent curiosity and intuition to assist customers in finding tailored solutions that transform their homes into spaces they love? If so, discover a career designed to be different!

At Room & Board, our full-time Design/Retail Sales Associate Keyholder role (5 days a week, including weekends, with 8-hour shifts) offers an array of generous benefits, including health benefits, three weeks of paid vacation, 401(k), profit sharing, and more. As a keyholder, you will be entrusted with opening and closing the store a few days each week, ensuring smooth operations in the absence of leadership. You'll play a key role in supporting staff and supervising daily activities, contributing to a positive and efficient work environment. You'll join a team of talented and professional colleagues while being surrounded by beautiful home furnishings that showcase American craftsmanship. As a valued member of our collaborative design team, you will leverage technology, tools, and resources innovatively, creating a rich and engaging experience to help customers craft homes and spaces they love. The pace and traffic volume in our Pasadena showroom can vary throughout the week. During peak times, you'll need to balance supporting multiple customers simultaneously, providing excellent service to each one. When things slow down, we expect you to stay self-motivated, proactively filling your time without needing direction. Whether it’s by clienteling, working on design projects, or finding new ways to grow the business and enhance your skills, you take initiative and stay engaged even during quieter moments.

Job location: 42 S. De Lacey Avenue, Pasadena, CA 91105

Store hours:

Monday – Saturday: 11 a.m. – 7 p.m.

Sunday: 11 a.m. – 6 p.m.

Schedule:

Wednesday - Sunday, days off: Monday and Tuesday

You'll work a total of 40 hours a week and enjoy one weekend off every schedule cycle. The week in which you have the weekend off, your (2) weekend shifts will be scheduled during the weekdays you are typically off, so flexibility with your schedule is necessary. To allow you to easily balance your other life priorities, we build out schedules for an entire month and release them a little over a month in advance. 

What you bring to be successful a Design / Retail Sales Associate Keyholder:

• Motivation to serve the customer with an individualized and consultative approach, understanding their needs while maintaining professionalism and respect in your interactions.

• Energized by the high pace of customer traffic and the variety of interactions throughout your shift, you bring the stamina – both physical and mental – to thrive in a fast-paced environment. During slower times, you remain proactive and self-motivated, filling your day by clienteling, working on design projects, or finding other productive ways to contribute. You stay driven and engaged, making the most of every moment, whether busy or calm.

• Confidence as a team player, with self-awareness and an ability to build successful relationships with an open-mind and open-heart.

• Focus on providing the right solution in a collaborative, non-commissioned selling environment as you guide customers through the creative design process.

• Confidence in navigating and leveraging technology/tools such as the iPad, floor planning software, and POS system to enhance the customer experience.

• Lifelong learner mindset, continuously seeking opportunities to build knowledge and hone your craft. 

Additional position requirements and qualifications as a Design / Retail Sales Associate Keyholder:

• 2+ years of experience working as a key-holder in a customer-centric, fashion/design savvy retail environment with a passion for design and engaging with customers on the showroom floor.

• You bring exceptional communication skills, demonstrated confidence, attention to detail, prioritization and organization skills, and a high level of comfort navigating technology and virtual resources.

• Attributes for success captured in our Design Associate Profile.

What you’ll find as Design / Retail Sales Associate Keyholder:

• Salary: $59,750 - $64,000 / year ($28.73 - $30.77 / hour) depending on experience.
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe – physically, emotionally, and financially.
• Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
• A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated

To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.

Application Deadline: The position will remain open until filled; there is no specified deadline.

Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. Visit https://www.roomandboard.com/about-us to learn more.

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.

Discover a career designed to be different.

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