Technology Support Analyst (Tier 1)

Are you passionate about helping others and solving problems? Do you thrive in a fast-paced environment where technology and people intersect? We’re looking for a Technology Support Analyst who brings strong customer service skills and a collaborative mindset to deliver exceptional first-tier technical support to team members across our headquarters, stores, delivery centers, and distribution centers nationwide.

As a Technology Support Analyst (Tier 1), you’ll be the first point of contact for technical support—providing both in-person and remote assistance. You’ll work closely with our business partners and the broader Technology team to ensure timely, consistent, and high-quality resolution of issues.

Work Location:

4600 Olson Memorial Highway, Golden Valley, MN (off Hwy 100 & 55)

To support our customer service focus, this role works onsite 5 days per week in the office.
Note: We are not considering applicants preferring a hybrid or remote work schedule.

You’ll share your talents in the following ways as a Technology Support Analyst (Tier 1):

• Provide friendly, knowledgeable technical support to staff across the organization.
• Assist with installation, configuration, and ongoing usability of software, desktops, laptops, and peripherals.
• Troubleshoot and resolve issues related to Microsoft 365, Windows, Mac, iOS, and more.
• Identify recurring technical issues and escalate when necessary.
• Manage and prioritize support tickets, ensuring resolution within established service standards.
• Collaborate with IT staff to research, test, and implement new technologies.
• Participate in IT-related projects that improve the staff experience.

What makes you a great fit? 
You exemplify our Staff Member Attributes: Inclusive, Authentic, Hardworking, Collaborative, and Curious. You’ll also bring:

• A customer-first mindset with strong communication and relationship-building skills.
• A curious and analytical approach to problem-solving.
• 2+ years experience providing technical helpdesk support in a professional setting.
• Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).
• Experience supporting Windows 10, Mac, and iOS operating systems.
• Comfort working with desktop hardware, mobile devices, and peripheral equipment.
• Familiarity with Information Technology Infrastructure Library (ITIL) concepts, a plus.

How we’ll measure success as a Technology Support Analyst (Tier 1):

• You demonstrate a strong understanding of our business and how technology supports productivity.
• You resolve support tickets efficiently and within service level expectations.
• You follow established processes and best practices to ensure consistent, high-quality service.
• You proactively identify patterns in support issues and share insights with the broader IT team.

What you'll find working here as a Technology Support Analyst (Tier 1):

• Salary: $48,000 – $60,000 / year
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That's why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. And here's something we're especially proud of - we're a 100% employee-owned company. Through our Employee Stock Ownership Plan, every staff member shares in our growth and success. These are benefits that support you physically, emotionally, and financially - from head to toe!
• Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
• A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated. 
  To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomanboard.com/careers.

Application Deadline: The position will remain open until filled; there is no specified deadline.

Room and Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To learn more about our company, visit www.roomandboard.com

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.

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